DOMESTIC SHIPPING

WHEN WILL MY ORDER BE SHIPPED ? 

Your order will be fulfilled the same day of ordering if placed before 14:00 UAE time. Please allow 2-4 working days for delivery. In many cases the order will be delivered between 2-3 days.

I JUST PLACED AN ORDER, WHAT DO I DO NEXT?

Please wait until you receive a notification either by phone, e-mail or sms to schedule your delivery.

HOW CAN I TRACK MY SHIPMENT?

Track your shipment by visiting the courier companies website and inserting your tracking no, this number will be sent to you along with the delivery company straight to your mobile or registered E-Mail. We work with the following courier company: "Aramex" you will be given the option to schedule the day and timing to your convenience. Which Saves you waiting around for the delivery team, so everyones happy.

HOW MUCH DOES SHIPPING COST?

We have a flat AED 15 delivery charge for all orders below AED 600. If your order is AED 1000 or above, your order is delivered for free! You can see the final cost of your order after adding an item to your cart.

CAN I SELF COLLECT MY ITEMS?

If you would like to collect your item(s), please send us an email to arrange your collection. Our collection address is as follows:

Atelier WAEL.
Warehouse No. 2, Al Quoz Industrial 4
PO Box 450433
Dubai, UAE.
Contact Number - +971 4 388 4567

 

Standard Delivery Time

UAE (2-4 days)

Rest of the GCC (3-4 days)
 

 

INTERNATIONAL SHIPPING

HOW LONG DO INTERNATIONAL ORDERS TAKE TO REACH ME?

5-7 Working days via Aramex.

HOW DO I TRACK MY SHIPMENT?

We will provide you with a tracking number which you can enter on the couriers website, or alternatively visit your order page or link in email to track your shipment.

DELIVERY COSTS

We work hard to keep our shipping costs and charges to a minimum. We have negotiated competitive rates and we subsidise all our stated rates on the checkout page.

WHAT IF TAXES, DUTIES AND FEES ARE APPLICABLE TO MY PURCHASE?

Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.

 

Standard Delivery Time

Europe (5-7 days)

United States (5-7 days)

Rest of World (5-7 days)

 

CASH ON DELIVERY

CAN I PAY CASH ON DELIVERY?

Yes of course you can! You can pay cash on delivery if you are in the United Arab Emirates. There is a 5 AED surcharge for each order. Unfortunately, we do not offer cash on delivery as a payment method for international orders, we only accept orders paid by credit/debit card.

 

N.B - www.atelierwael.ae will NOT detail or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder's monthly statement.